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faqs

 

 

   

1 How can I place an order with your company?

2 How long should a flag last?

3 What is your return policy on custom-made products?

4 How long will it be before my order is shipped?

5 How can I receive a quote for a custom flag or banner?

6 How long have you been in business?

7 How do I determine the correct size flag or flagpole?

8 Answers to All other Custom Flag Questions.

9 Where are your products manufactured?

10 How does your price guarantee work?

 


 

Flags Made works hard to provide it's customers with accurate information and the answers to their questions. Please give us feedback on our website so that we may improve our services to fully meet your needs.


 

 

      Q: How can I place an order with your company?

A: You may place your order online by finding the item or items of you choice and filling out the custom quote form. You may also send you order via e-mail to sales@flagsmade.com, or fax it to (281) 727-0343, or by calling our toll free number of (877) 40-FLAGS / (877) 403-5247.

Q: How long should a flag last?

A: Much of this depends on the care and quality put in by the manufacture as well as the care you give the flag. How long you allow the flag to fly without attention, how the location of the flag effects this as well as the weather conditions. Of course the largest factor effecting longevity is you. Nevertheless you can rest assured that all of our flags are made to the highest standards using the very best materials.

      Q: What is your return policy on custom-made products?

A: We do not accept returns on custom-made products once they have been approved, manufactured and shipped. If there is a printing defect or mistake we will reprint at no additional cost.

 

      Q: How long will it be before my order is shipped?

A: We normally ship all stock products within 1 business day from the date of the order. However, if the item is not in stock the shipment could take up to 10 business days. All custom products ship 10 - 15 business days from time the artwork is approved. For rush orders we can get the product in your hands usually in 7-10 business days (for an additional rush fee). We take pride in our ability to make the fastest shipment possible.

      Q: How can I receive a quote for a custom flag or banner?

A: You may contact us directly or simply use our quote form for this. The process is simple and painless!

    Q: How long have you been in business?

A: Over 26 years.

Q: How do I determine the correct size flag or flagpole?

A: The length of your flag should be at least 1/4 the height of your flagpole. For example, a 40' flagpole requires a 6' x10' flag or larger. This guideline applies to flagpoles 20' and larger. Most residential flags are 3' x 5' or 4' x 6'. It is not uncommon to see a factor of 1/3 being used.

Q: Answers to ALL other Custom Flag, Banners, Etc... ?

Flags are usually rectangular in shape with canvas heading and brass grommets on the hoist. The fly hem is reinforced with a four-needle hem. They are usually horizontal, however, they can be made vertically for a special effect. Common sizes are 2X3', 3X5', 4X6', 5X8', 6X10’, 8X12’. We can advise recommended sizes if you tell us the height of your flagpole. A custom flag flown below the United States flag is often the same size or one or two sizes smaller than the U.S. We can make any shape or size you want.


Pennants are three-pointed flags usually finished with grommets on the hoist.

Burgees are similar to Pennants but they narrow into two points and "V" back toward the hoist. Often called a swallowtail and usually finished with heading and grommets.

Guidons are similar to a Flag shape in that they stay square to the fly end, they come to two points and "V" back toward the hoist. Often associated with military flags.

Banners are usually rectangular in shape and finished with grommets or a pole pocket across the top. " They can be made horizontally or vertically, double or single sided. Usually seen at tradeshows or special events, hanging against a wall or suspended from a ceiling, attached to a light post or hung from post to post or across a street. Often used as promotional items.

Decorative Banners are usually displayed vertically and are rectangular in shape. The top is finished with a pole pocket that attaches to a decorator-type flagpole that extends from the front of a building at a 45° or 90° angle. Common sizes are 26X42", 34X44", 32X52", 34X50" or 36X54". Lettering on a decorative banner can be made single thickness with a reverse back or double thickness to read correctly on both sides.

Table Covers drape over a table and down the back. The design is typically done on the front section of the table drape (Usually 2 ½' X 6' or 8').

    Appliquéd flags, banners and table covers are typically made of nylon. The design is duplicated by hand sewing fabric to fabric. This is usually a preferred method of manufacture when one or two pieces are needed. This technique is elegant and makes a rich appearance which is most appreciated when the product or display is seen up close. This quality is commonly used at tradeshows or on indoor flag sets. The price depends on the style and number of letters and also on the complexity of the design. Color choices can be found here.


    Silk-Screen printed flags, banners and table covers are either acid dyed or surface printed with or without penetration to the backside. This method is often recommended when quantities of six or more pieces are required. The unit cost is frequently more cost effective than appliqué. The price depends on the number of colors. We can match Pantone Colors (PMS) precisely every time at no additional cost.

    Acid-Dyed flags are printed on white fabric therefore white is not considered a color.
Surface-printed flags and banners are effective when the design needs to be on one side only. Light-colored backgrounds can often be penetrated with the inks to get the reverse image on the backside.
Sublimation and digital prints are often used with photo images.

    2PLY Double-Sided banners and flags read correctly on both sides.

    1PLY Single-Sided  banners and flags read correctly on one side. Single thickness, reverse back bleeds through the fabric. The backside appears as a mirror image.

Q: Where are your products manufactured?

    We have many production locations. We have facilities in the USA, Europe, and Asia. Depending on the order quantity and specifications our production team directs production to the location that will allow for the fastest turnaround time. Each order is determined on an individual basis. Many of our orders are shipped directly to our customers from our overseas facilities.

Q: How does your price guarantee work?

    Price guarantee is for custom made products only.

    Applies to Made in the USA items only.

    Does not apply to Vinyl / PVC Banners or Streamers, & Felt material.

    Does not apply to Rush orders.

    Must present copy of invoice or quote from U.S. based company.

    Applies to retail items only.

 

 

 

 

 

 

 

 

 

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